Frequently Asked Questions (FAQS)

  • Here’s how you can smoothly get an eSIM:

    1. Confirm that your device is eSIM Compatible and Carrier Unlocked.
    2. Download the eSIM.forsale app (available on iOS and Android)
    3. Select and purchase eSIM data plans.
    4. Follow the installation instructions provided.
    5. Connect to a local network instantly 🙂

If you have upcoming overseas travel plans, you can avoid the hassle of changing SIM cards and paying high roaming fees by using our eSIM. If you frequently travel abroad for business, it’s also recommended to use our eSIM to work in a more secure network environment.

You can check our eSIM Compatible Device List for further details. And also make sure the following:

  • To check if your phone is CARRIER UNLOCK: Settings > General > About > Carrier Lock.
  • Your phone is unlocked if it appears “No SIM Restrictions”.

 

  1. To check if your laptop supports eSIMs, follow these steps:
  2. Go to Settings > Click Network & Internet > Select Cellular
  3. You’ll be able to see if your laptop supports eSIMs or not on this screen.

We offer both single-region and multi-region plans for your selection. Depending on your destination, you can make the following choices:

  • If you are traveling to a single country or region, a single-region plan would be most suitable.
  • If you plan to visit multiple countries within a continent, we recommend selecting a multi-region plan. Before purchasing, please ensure that the countries covered in the plan meet your needs.
  • If you will be traveling to countries or regions across multiple continents, a global plan would be a great choice.

Unfortunately, our eSIMs are data access only. No phone number for call & SMS.

We recommend installing your eSIM on the day of departure, it allows you to get connected upon arrival at your destination. The activation process requires an internet connection, so please ensure that you have a stable internet service during activation.

Unfortunately, our eSIMs are data access only. No phone number for call & SMS.

Yes! Click “Add Data” to top up the data plan when you need it. Refilling your data is non-refundable since your plan will be activated immediately once you complete the purchase. Currently, top up functionality is only supported for certain eSIM plans.

Unfortunately, our eSIMs are data access only. No phone number for call & SMS.

1. Can I use eSIM in China?
Yes, eSIM cards can be used in China. More and more phones and carriers support eSIM-related services, but specific functions may vary due to carrier policies or device models. You can test through eSIM Trial.

2. Which phones support China Mainland eSIM?
Currently, iPhone (XS and above models, non-China versions), some Huawei, Xiaomi, Samsung and other common international versions support eSIM. It is recommended to confirm device compatibility before purchasing.

3. Which Chinese carriers support eSIM package services?
China Mobile, China Telecom, China Unicom and other major carriers have been committed to providing eSIM services for international travelers. China Unicom and China Mobile eSIM support 4G/5G data, while China Telecom eSIM only supports 4G data.

4. Do I need VPN when using eSIM products in China?
No, you don’t need VPN when using our eSIM domestically. Our products have built-in VPN, allowing direct access to Facebook, TikTok, Instagram and other websites and applications.

For iOS devices, you can install eSIM directly

1. Clicking the “iOS installation” link directly
2. Follow the instructions to complete the installation process:
– Choose [Secondary] label or change the name to your preferred eSIM name for easy recognition such as “eSIM.forsale eSIM”
– Select the option for ‘Default Line’ and ‘iMessage & FaceTime’ and tap [Continue]– Select the “eSIM.forsale eSIM” for “Cellular data” and tap [Done]The installation process typically takes about 2 minutes. Please ensure you maintain a stable internet connection throughout the installation process.

If you encounter any difficulties during the installation process, please don’t hesitate to contact our support team at support@esim.forsale for assistance.

For iOS devices, you can install eSIM by scanning a QR Code 

1. Use your phone’s camera to scan the eSIM QR code.
2. Follow the instructions to complete the installation process:
– Choose [Secondary] label or change the name to your preferred eSIM name for easy recognition such as “eSIM.forsale eSIM”
– Select the option for ‘Default Line’ and ‘iMessage & FaceTime’ and tap [Continue]– Select the “eSIM.forsale eSIM” for “Cellular data” and tap [Done]The installation process typically takes about 2 minutes. Please ensure you maintain a stable internet connection throughout the installation process.

If you encounter any difficulties during the installation process, please don’t hesitate to contact our support team at support@esim.forsale for assistance.

For iOS devices, you can also install eSIM manually 

1. Find the eSIM you want to install and click the ‘Download QRcode’ button. You’ll receive the ‘SM-DP+ Address’ and ‘Activation Code’ via email for future reference
2. Go to ‘Settings’ and tap ‘Cellular’.
3. Select ‘Add eSIM’ and choose ‘Enter Details Manually’.
4. Enter the ‘SM-DP+ Address’ and ‘Activation Code’ provided, then follow the instructions to complete the installation process:
– Choose [Secondary] label or change the name to your preferred eSIM name for easy recognition such as “eSIM.forsale eSIM”
– Select the option for ‘Default Line’ and ‘iMessage & FaceTime’ and tap [Continue]– Select the “eSIM.forsale eSIM” for “Cellular data” and tap [Done]The installation process typically takes about 2 minutes. Please ensure you maintain a stable internet connection throughout the installation process.

If you encounter any difficulties during the installation process, please don’t hesitate to contact our support team at support@esim.forsale for assistance.

You can install eSIM by scanning a QR Code

1. Find the eSIM you want to install and click the ‘Download QRcode’ button. You’ll receive the QR code via email for future reference
2. Go to your device settings and find network to add new eSIM
3. Select scan QR method and follow the screen instruction accordingly to install the eSIM.

The installation process typically takes about 2 minutes. Please ensure you maintain a stable internet connection throughout the installation process.

If you encounter any difficulties during the installation process, please don’t hesitate to contact our support team at support@esim.forsale for assistance.

For Android devices, you can also install eSIM manually

Find the eSIM you want to install and click the ‘Download QRcode’ button. You’ll receive the ‘SM-DP+ Address’ and ‘Activation Code’ via email for future reference

For Samsung:
1. Navigate to Settings and tap ‘Connections’.
2. Choose ‘SIM card manager’ and then ‘Add mobile plan’.
3. Select ‘Enter activation code’ and input the long activation code.

For Pixel:
1. Go to Settings and tap ‘Network & Internet’.
2. Select ‘Mobile network’ or ‘+’ and then ‘Add more’.
3. Tap ‘Download a SIM instead?’ and follow the prompts, then select ‘Need help’ > ‘Enter it manually’ and input the long activation code.
The installation process typically takes about 2 minutes. Please ensure you maintain a stable internet connection throughout the installation process.

If you encounter any difficulties during the installation process, please don’t hesitate to contact our support team at support@esim.forsale for assistance.

Only eSIM plans labeled with a “Top up” tag can be recharged. Once your eSIM is activated, you’ll find a “Top up” button on the order card. Tap the “Top up” button to choose from different top-up plans according to your needs.

If need assistance, contact us at support@esim.forsale

Please make sure you are installing to the right device, because it cannot transfer to another device after installed. 

Here are a few things you should check first:

1. Confirm that you have reached your destination
3. Make sure you have selected the right eSIM as your Cellular Data option
3. Turn on Data Roaming for your eSIM
4. Try toggling Airplane mode on and off to see if it improves the signal.
If all the above steps are confirmed to be correct, proceed to “cellular network settings”, turn off the automatic function in Network Selection, and manually select a different network. Then try accessing the Internet again.

You may have used up all your data. Sometimes, data usage is not measured in real time. For precise data usage information, you can go to system settings > Cellular to check your data consumption.

Simply use the same device to scan the QR code to download it again.

Please note cannot use any new device as the eSIM is bind to the 1st installed device.

We’re here whenever you need us.
Feel free to reach out to us anytime you need assistance or have any questions at support@esim.forsale